1. 功能咨询的评论
邮件主题：关于产品功能的询问
邮件内容：
Dear Amazon Team,
We have received a review where the customer is inquiring about the functionality of the product. The customer should ideally ask such questions in the "Q&A" section or contact the seller directly via email. This review does not pertain to the product's quality and is unfairly affecting our rating.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
2. 正面内容但低评分的评论
邮件主题：正面评价但低评分
邮件内容：
Dear Amazon Team,
We have received a review with positive content, but the customer has given us only a 3-star rating. The review states: "Qualità prezzo ok, Carino. Il touch è buono e la sincronizzazione di rubrica, messaggi e notifiche è veloce, una volta scaricata l'app. Buon prodotto. Consegna perfetta."
It seems the customer might have accidentally selected the wrong rating. Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
3. 产品损坏的评论（亚马逊配送）
邮件主题：产品损坏的评论
邮件内容：
Dear Amazon Team,
We received a review indicating that the product was received with scratches and a broken package. As this item was shipped by Amazon, the damage likely occurred during shipping. We thoroughly inspect all products before sending them to Amazon's warehouse.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
4. 二手货评论
邮件主题：二手货评论
邮件内容：
Dear Amazon Team,
A customer has reviewed our product stating it was received with scratches and appeared used. This item must have been a returned product that was not properly inspected by Amazon before being restocked. As Amazon handled the shipping, we believe this issue falls under Amazon's responsibility.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
5. 含有侮辱性语言的评论
邮件主题：含有侮辱性语言的评论
邮件内容：
Dear Amazon Team,
The customer review contains obscene language. While we respect every buyer's right to leave a review, this review does not comply with Amazon's review policy.
The content of the review: [Include obscene language snippet]
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
6. 无 VP 的评论
邮件主题：无 Verified Purchase 的评论
邮件内容：
Dear Amazon Team,
We have reviewed all our orders and could not find this particular order. The reviewer has not purchased or used our product, making this a malicious comment.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
7. 使用问题的评论
邮件主题：使用问题的评论
邮件内容：
Dear Amazon Team,
This review concerns a functionality question that should have been directed to the "Q&A" section or to the seller directly via email. Leaving such a review is unfair to us as it does not reflect the product's quality.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
8. 留错店铺的评论
邮件主题：留错店铺的评论
邮件内容：
Dear Amazon Team,
We have identified a review that appears to be left on the wrong product link. The reviewer has the same content on another product link where there is a "Verified Purchase" tag. Our product link does not have this tag.
- Our link: [Insert Link]
- Correct link: [Insert Link]
Please investigate and assist us in removing this review from our product page.
Thank you.
Best regards,[Your Name]
温馨提示
如果客服部帮忙删掉了差评，可以隔一两天再开 case，遇到不同的客服可能就会处理。每次开 case 后，将文稿复制到一个文档中，下次开 case 时直接复制使用。
常用模板：
- ASIN or ISBN of the product: [Insert ASIN or ISBN]
- Title of the review: [Insert Title]
- The name of the reviewer: [Insert Name]
- The date of the review: [Insert Date]
- Direct link to the review: [Insert Link]
- Required action:
Dear Amazon Team,
[Insert specific issue]
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
例子： 物流问题的评论
邮件主题：物流问题的评论
邮件内容：
Hi Amazon Team,
The customer review concerns shipping issues, and since the order was shipped by Amazon, it is unfair to hold us responsible.
Please investigate and assist us in removing this review.
Thank you.
Best regards,[Your Name]
